Refund policy

Straightforward and written in plain English. If something's gone wrong, email us first — most things are fixed faster than a refund.

Website projects

• Before we start: full refund within 14 days of payment if design work hasn't begun.
• After design has started: we refund what we haven't yet worked on, less the time already spent, up to the point you cancel.
• After the site is delivered and live: the work is complete, so payments aren't refundable — but we'll fix anything that isn't what we agreed.

NIVVO Care

Cancel any time. Your plan runs to the end of the period you've already paid for and then stops. Part-months and unused months of an annual plan aren't refunded, though we'll always look at genuine mistakes such as a duplicate charge.

How to request a refund

Email hello@nivvo.co.uk with your order email and what you'd like refunded. We reply within two working days and approved refunds go back to your original payment method via Stripe, usually within 5–10 working days.